We want you to be completely satisfied with your purchase from Norwegian Roots. If you’re not happy with your product, please follow the guidelines below for returns and refunds.

Return Eligibility

• You may return items within 14 days of receiving your order for a full refund or exchange.
• Items must be returned in their original, unused condition and packaging.
• Customized or personalized products cannot be returned unless they arrive damaged or defective.

Return Process

1. Contact us at [email protected] with your order number and the reason for your return.
2. Once your return is approved, we will provide you with instructions for shipping the item back to us.
3. You are responsible for return shipping costs unless the item arrived damaged or defective.

Refund Process

• Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method. Please note that it may take additional time for the refund to appear in your account depending on your bank or payment provider.

Exchanges

• If you wish to exchange an item, please follow the same process as returns. Once we receive your returned item, we will process the exchange.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and a description of the issue. We will either replace the item or issue a refund.